Account Manager

About the opportunity

We’re looking for a proactive, commercially minded relationship builder to join our high-performing Client Success team as an Account Manager. You’ll play a key role in identifying growth opportunities, upselling solutions, and ensuring our partners achieve outstanding results.

You’ll work closely with restaurant partners, Sales Managers, and the wider Client Success team to build long-term partnerships, optimise listings, and drive revenue growth.  This opportunity is based in our Queenstown head office, or remotely from Auckland for the right person.

About us

At First Table, our vision is simple: to be the first place diners go to book a table.

Proudly established in Queenstown, New Zealand - where our head office is based -  we've been leading the charge in the hospitality tech industry for over a decade, with operations spanning New Zealand, Australia, and the UK. 

First Table is a dining discovery platform that connects diners to restaurants through their love of food.  Through our clever tech, we help restaurants get their night off to a great start and give diners a compelling reason to try somewhere new. It’s a win-win situation. From early bird offers to last table reservations, we make discovering and booking great dining experiences fast, easy, and rewarding.

At the heart of everything we do are our values: Grow Together, Win-Win-Win, and Own It.  These guide how we show up for each other, our restaurant partners, and our diners — and they’re a big part of what makes First Table a great place to work.

About the role

Reporting to the Client Success Manager In this newly created position, you’ll play a key role in creating shared success between First Table and our restaurant partners. This isn’t just about managing relationships, it’s about using data, insight, and trust to help restaurants achieve real results on the platform. You’ll take ownership of the post-onboarding journey, driving sustainable revenue growth, solving challenges, and ensuring partners are set up to thrive long term. Working closely with the global Client Success team, you’ll combine strategic thinking with consistent follow-through, all while keeping the partner’s success at the centre.

What you’ll do:

• Build trust-based relationships with your portfolio of restaurants through regular check-ins and strategy sessions

• Monitor performance and proactively recommend changes to listings, availability, and table times

• Educate partners on platform features, best practices, and trends

• Mitigate churn risks and identify upsell opportunities

• Collaborate with the Sales Support Specialist and wider Client Success teams to resolve issues and elevate partner performance

• Track your activity and results in our CRM (HubSpot), using performance dashboards and reporting tools

What you’ll bring

• 2–4 years’ experience in account management, customer success, partnerships, or similar

• A commercial mindset, confident using data to inform decisions and influence partners

• Excellent communication skills, including the ability to have direct, value-led conversations

• Self-starter mentality with strong time management and prioritisation skills

• Experience in hospitality, SaaS, or platform businesses is a plus

• Familiarity with CRMs (e.g., HubSpot), Slack, Google Workspace, and task management tools

Why you’ll love working with us

• This is a newly created role, giving you the opportunity to help shape how we support and grow restaurant partnerships as we continue to scale our NZ and AU operations.

• You’ll be part of a high-trust, high-collaboration team that values ideas, precision, and shared wins.

• Free First Table bookings as a team member perk - perfect for fellow food lovers

• We recognise great work, with team-wide recognition shoutouts, referral incentives, and regular opportunities to celebrate wins.

• Being part of a purpose-led, award-winning brand that champions exceptional dining experiences and values creativity, collaboration and growth. 

• Our Queenstown-based team enjoys a fun, hybrid office culture with two WFH days per week and active social club, while our Auckland-based team works remotely and regularly connects in person for collaboration and social catch-ups.

What’s next?

If you’re commercially minded, people-focused, and ready to take ownership of a key portfolio, we’d love to hear from you.

Please submit your application, including your CV and a brief cover letter, via SEEK. In your cover letter, let us know what excites you about this opportunity and how your experience sets you up for success. We’ll be reviewing and progressing applications as they come in, so don’t wait to submit your application.

Things to keep in mind: 

• We’re aiming for a mid to late-October start date 

• You’ll need to have existing rights to work in New Zealand to be considered for this role.