Covid-19 FAQs

Updated Wednesday 12 August 2020

I have a First Table booking in Auckland but the city has moved into Level 3 lockdown. How can I cancel my booking?

Auckland will move into Alert Level 3 lockdown at midday today until midnight on Friday 14 August. This means cafes, bars and restaurants will sadly close their doors for dine-in service during this time.

If you have an upcoming booking at one of our partner restaurants, we’ll be providing a full refund as a credit on your First Table account to be used at a later date. Our support team are busy working through this cancellation process. Please contact us if you have any further questions.

First Table restaurants are still showing as ‘closed temporarily’. When will they become available to book?

Our team is working round the clock to update First Table availability for our partner restaurants. Our availability is likely to be limited but we will keep you updated as and when we have more venues listing their tables. Rest assured that only those restaurants that are ready and willing to offer First Table will appear with availability.

How is First Table helping restaurants in the Covid-19 recovery?

Restaurateurs are asking us to promote their restaurant to as many people as we can as they want local foodies to know they’re open. First Table has always been a great way for our partner restaurants to attract new customers and build an atmosphere from the beginning of the night and we're pumped and ready to get people dining out at restaurants again.

There’s going to be an initial surge of people dining out to support their favourite eateries but as we saw in the takeaway space, the initial surge slows down. With this in mind, restaurant owners are looking for ways to promote their menus and our large audience is the perfect way for them to reach a wider audience of foodies.

Once you’re there, you can help local restaurants by exploring more of the menu and asking your server which drinks (drinks are full price) they recommend to complement your chosen dishes.

Your website looks different. What's new?

Welcome to our new website! We’ve rolled out a new website with heaps of discovery features to make finding local restaurants effortless.